1. Information We Collect
We may collect name, email address, phone number, billing and payment reference information, order details, purchased product history, OTP verification status, IP address, browser/device information and information submitted through support or contact forms.
2. How We Use Information
We use information to create customer accounts, send OTPs, process payments, deliver digital downloads, provide support, send order confirmations, maintain purchase history, improve products, prevent fraud and comply with legal obligations.
3. OTP and Email Communication
Marvel Clouds may send OTP codes, order confirmations, download links, support messages and service-related notices to the email address provided by the customer.
4. Payment Information
Payments are processed by third-party payment providers such as Razorpay. Marvel Clouds does not intentionally store complete card, UPI or net-banking credentials on its own systems.
5. Cookies
Our website may use cookies and session storage for essential cart, checkout, account and security functionality. You may control cookies through your browser settings, but some features may not work if disabled.
6. Service Providers
We may use trusted providers for hosting, payment processing, email delivery, analytics, security and customer support. Information is shared only as needed to operate the store and provide services.
7. Data Security
We use reasonable technical and organizational measures to protect personal information. However, no internet-based system can be guaranteed to be completely secure.
8. Data Retention
We retain order, payment reference and account information as reasonably necessary for downloads, support, tax/accounting records, fraud prevention and legal compliance.
9. Data Sharing
We do not sell personal information as a commercial product. Information may be shared where necessary to provide services, protect our systems or comply with applicable law.
10. Your Rights
Subject to applicable law, customers may request access, correction or deletion of certain personal information by contacting Marvel Clouds. Some order records may need to be retained for legal or business reasons.
11. Policy Changes
Marvel Clouds may update this Privacy Policy from time to time. Changes will be published on this page with an updated Last Updated date.
12. Contact
For privacy-related questions or requests, contact Marvel Clouds at support@marvelclouds.com.